Privacy Policy
Protekta Security Systems Ltd
Last updated: 23 June 2026
Protekta Security Systems Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request a quotation, become a customer, or use our security services.
We handle personal information carefully, lawfully and only where it is necessary for the services we provide.
1. Who We Are
Protekta Security Systems Ltd provides security system services, including installation, maintenance, monitoring, alarm response support and related security services.
Protekta Security Systems Ltd
Cobalt Square
83 to 85 Hagley Road
Birmingham
B16 8QG
United Kingdom
Email: info@protektasecurity.com
Telephone: 0333 034 9905
For any privacy or data protection questions, please contact us using the details above.

2. Information We May Collect
We may collect and use personal information such as:
Your name
Your address
Your telephone number
Your email address
Details about your enquiry or service request
Customer account information
Site and property information relevant to the security service
Alarm system details
Keyholder or emergency contact information
Appointment and service records
Payment and billing information
Communication records
Alarm activation, monitoring or response information where applicable
CCTV, image or video verification information where applicable
Health, medical alert or vulnerability information where this is relevant to the service provided
We only collect information that is necessary, relevant and proportionate.

3. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Provide quotations
Arrange site visits or appointments
Install, maintain and service security systems
Provide alarm monitoring or response support
Manage customer accounts and contracts
Contact nominated keyholders or emergency contacts
Support police, emergency service, guarding or monitoring centre response where required
Investigate alarm activations, faults, complaints or incidents
Keep accurate service and compliance records
Process payments and manage billing
Meet legal, insurance, regulatory, audit or accreditation requirements
Improve our services and customer experience
Send relevant service updates or marketing communications where lawful
We do not sell personal data.

4. Our Lawful Reasons for Using Your Data
We only use personal data where we have a lawful reason to do so. This may include:
To provide a service or contract you have requested
To comply with legal or regulatory obligations
To protect people, property or vital interests in an emergency
To support our legitimate business and security interests
Where you have given consent for a specific purpose
Where we process sensitive information, such as medical alert details or vulnerability information, we only do so where it is necessary and appropriate for the service being provided.

5. Security and Alarm Response Information
Because we work in the security industry, some information we hold may be operationally sensitive. This may include alarm details, site notes, keyholder information, response instructions, activation records, access arrangements and emergency contact details.
We protect this information carefully and restrict access to people or organisations who need it for a lawful and legitimate reason.
This may include our staff, engineers, alarm receiving centres, guarding response providers, police forces, emergency services, insurers, auditors, certification bodies or professional advisers.

6. Sharing Information
We may share personal information where necessary with:
Alarm receiving centres
Monitoring partners
Guarding or response providers
Police forces and emergency services
Engineers and approved contractors
Payment providers
Insurers
Legal or professional advisers
Auditors, certification bodies or accreditation organisations
Regulators or public authorities where required by law
We only share information where it is necessary, lawful and proportionate.

7. CCTV, Video and Image Verification
Where CCTV, video verification, image verification, smart doorbells or similar technology are connected to our services, personal data may be captured in the form of images, video, audio, timestamps or alarm events.
This information may be used to confirm alarm activations, protect people and property, support incident investigation, assist emergency response, or provide evidence where lawfully required.
Where the customer owns or controls the CCTV system, the customer may also have their own data protection responsibilities.

8. Keeping Your Information Secure
We take reasonable technical and organisational steps to protect personal data from loss, misuse, unauthorised access, alteration or disclosure.
This may include secure systems, controlled access, staff confidentiality, password protection, limited access permissions, audit records and secure handling of customer information.

9. How Long We Keep Information
We only keep personal information for as long as necessary.
The length of time depends on the type of information and why it is needed. For example, we may keep customer records, service records, alarm records, payment records and incident information for as long as required for service delivery, legal, audit, insurance, compliance or dispute purposes.
When information is no longer required, we will delete it, anonymise it or dispose of it securely.

10. Marketing
We may contact you with relevant information about our services where we are legally allowed to do so.
You can ask us to stop sending marketing communications at any time by contacting us.
We may still contact you about important service, account, safety or contractual matters.

11. Your Rights
Under data protection law, you may have rights including:
The right to request access to your personal data
The right to ask us to correct inaccurate information
The right to ask us to delete information in certain circumstances
The right to object to certain uses of your information
The right to restrict how your information is used
The right to withdraw consent where consent is being relied upon
The right to complain to the Information Commissioner’s Office
To make a request, please contact us using the details in this policy.
We may need to verify your identity before responding. In some cases, we may be unable to delete or disclose certain information where we have a legal, security, insurance, audit or legitimate business reason to retain or protect it.

12. Accuracy of Information
It is important that the information we hold is accurate and up to date.
Please tell us if your contact details, emergency contacts, keyholders, access instructions, medical alert details or site information change.
Incorrect or outdated information may affect the effectiveness of alarm monitoring, emergency response or security services.

13. Website Cookies
Our website may use cookies or similar technology to help the site work properly, understand how visitors use the website and improve the online experience.
You can control cookies through your browser settings.
Where required, we will ask for consent before using non-essential cookies.

14. Third Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third party websites.
You should read the privacy policy of any external website you visit.

15. Complaints
If you have any concerns about how we handle your personal data, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

16. Contact Us
For questions about this Privacy Policy or how we use personal data, please contact:
Protekta Security Systems Ltd
Cobalt Square
83 to 85 Hagley Road
Birmingham
B16 8QG
United Kingdom
Email: info@protektasecurity.com
Telephone: 0333 034 9905